PROMIS London

Verified Center

This provider's information has been quality-checked by Recovery.com's Research Team for accuracy and completeness, including center verification through appropriate third-party organizations.

Substance Use and Mental Health

Treatment Focus

This center treats substance use disorders and mental health conditions. You'll receive individualized care catered to your unique situation and diagnosis, learn practical skills for recovery, and make new connections in a restorative environment.

Residential

Primary Level of Care

Offering intensive care with 24/7 monitoring, residential treatment is typically 30 days and can cover multiple levels of care. Length can range from 14 to 90 days typically.

4.3
(35)
Private Pay

Private Pay

You pay directly for treatment out of pocket. This approach can offer enhanced privacy and flexibility, without involving insurance. Exact costs vary based on program and length of stay. Contact the center for specific details.

Since 1986, PROMIS has helped clients recover from the challenges of mental health, substance addiction, behavioural health, and eating disorders. Qualified clinicians and therapists deliver a range of services including residential primary treatment, detox, individual therapy, family therapy, and aftercare. Their small staff-to-client ratio and flexible lengths of stay—a minimum of 1 week—ensure clients get the attention and bespoke care they need.

Make Progress with Personalized, Comprehensive Care

PROMIS’ compassionate professionals are trusted allies clients can count on. Their integrated team includes doctors, nurses, psychiatrists, psychologists, therapists, and support staff, blending diverse expertise to provide comprehensive care. They provide medically assisted detox that alleviates physical and psychological withdrawal symptoms with 24/7 support. Treatments are highly personalized, combining evidence-based approaches like cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT), and eye movement therapy (EMDR) with holistic therapies such as art therapy, somatic experiencing, and life coaching. Clients benefit from daily one-to-one therapy sessions, ensuring continuous progress and tailored support, with expert clinicians also offering medication management.

Develop Lasting Strategies for Eating Disorder Recovery

PROMIS provides comprehensive care for clients seeking to reclaim their lives from eating disorders, such as binge eating, anorexia nervosa, and bulimia nervosa. They combine psychological interventions, nutritional guidance from on-site nutritionists, and medical monitoring to create a personalized treatment plan. Their approach includes cognitive behavioural therapy (CBT), which helps clients identify and restructure distorted thoughts, face anxiety-provoking situations, and develop critical coping skills.

Find Continued Support with 12-Month Aftercare

People in recovery are at their most vulnerable during their first year after treatment, which is why PROMIS has a 12-month aftercare programme. Included as part of this ‘continuous recovery’ programme, clients can attend therapy for 24 days over a 12-month period.

Thrive in Peace Amidst Urban Energy

PROMIS London is a quiet Mews house in South Kensington where world-class therapy meets cultural richness and accessibility. Their 9-bed home provides each client a private room or suite with plenty of personal space, including a flat-screen TV. Gourmet chefs serve fresh and nourishing food, and can accommodate dietary preferences. Clients enjoy a nearby private gym and spa facilities, and proximity to London's major attractions, museums, and business hub. PROMIS also offers immediate admission to take away the burden of waiting for recovery, and pick-up services all over the United Kingdom.

PROMIS London thumbnail

Highlights from the Center

Highlights

These highlights are provided by and paid for by the center.

  • Customized Treatment Plans

  • Licensed for Both Addiction & Mental Health

  • Trauma-Informed Care

  • Tech Friendly

AT A GLANCE

Center Overview

Location
2 Kendrick Mews, South Kensington, London SW7 3HG, United Kingdom View Map
Primary Focus
This center treats substance use disorders and mental health conditions....

Treatment Focus

This center treats substance use disorders and mental health conditions. You'll receive individualized care catered to your unique situation and diagnosis, learn practical skills for recovery, and make new connections in a restorative environment.

Typical Program Length
1 week+
Founded in 1986
40 years in business
Occupancy
6-15 beds
Conditions We Treat
Anxiety, Bipolar, Burnout, Chemsex +15 More
Substance Use We Treat
Alcohol, Benzodiazepines, Co-Occurring Disorders, Cocaine +9 More
PROMIS London logo

+44 1223 981 457

Part of the PROMIS network.
Testimonial
The sessions were great and the therapists really made you feel at home. It was like having a safe home with people like yourselves and therapists that really listened and helped you through. I was going for two weeks but I ended up staying for 5 weeks. You also have some fun going to yoga, acupuncture and Shiatsu once a week. The place is situated in an exclusive place and very discreet.
DA
Dana Fahad Al-Sheikh
Payment

Pricing and Program Length

Estimated Center Costs

The cost listed here (£7,000 / week), is an estimate of program cost. Center price can vary based on program and length of stay. Contact the center for more information. Recovery.com strives for price transparency so you can make an informed decision.

Primary In-Patient Treatment
£7,000 per week
+44 1223 981 457
Reclaim Life from Mental Health Issues
Reclaim Life from Mental Health Issues
PROMIS Hay Farm treats primary mental health conditions like anxiety, bipolar disorder, depression, obsessive-compulsive disorder, trauma, and more. They are able to support clients who already have a mental health diagnosis as well as clients who have not been clinically diagnosed but feel they need assistance handling symptoms. Treatment seeks to identify the root cause and help clients change unhelpful thought or behavioural patterns with 1-to-1, group, and family therapy, and medical management when appropriate.
Equip Loved Ones with Tools for Eating Disorder Healing
Equip Loved Ones with Tools for Eating Disorder Healing
PROMIS offers specialized family-based treatment to support clients and their loved ones in the recovery journey for eating disorders. This long-term therapy strengthens family functioning and equips families with tools to create a supportive environment for healing. By addressing individual family dynamics and fostering collaboration, family-based treatment empowers families to become active participants in the recovery process, improving outcomes for the client and their relationships.
Process Trauma with Expert Guidance
Process Trauma with Expert Guidance
PROMIS provides compassionate care for clients recovering from sexual assault, physical abuse, or other traumatic experiences. Their trauma treatment combines group settings to foster connection and support, with tailored techniques to help clients process memories, manage post-traumatic stress disorder (PTSD), and regain control over their lives. With experienced therapists guiding the process, clients explore the impact of trauma, make meaning of their experiences, and discover pathways to healing over the course of 8–10 sessions.
Easily Access Quality Care for Executives & Internationals
Easily Access Quality Care for Executives & Internationals
PROMIS provides international clients and working professionals with discreet, flexible access to high-quality care in the heart of London. Clients can maintain professional and personal commitments during treatment with shorter stays, separate working spaces, quiet rooms, and tech-friendly amenities such as Wi-Fi. By prioritising wellness alongside work flexibility, PROMIS helps busy executives recover from stress, burnout, and addiction without sacrificing their responsibilities.

Recovery.com Verified Listing

Recovery.com verified that the name, location, contact information and license to operate for this treatment provider are valid and up-to-date.

CQC Rating: Good

CQC Rating: Good

Registered with Companies House

Registered with Companies House

Recovery.com is an independent, third-party mental health resource. Verification does not imply endorsement and does not guarantee the quality of treatment services.

Staff

Meet Your Care Team

Robin Lefever

Robin Lefever

Managing Director

BSc in Psychology

Lucy Britton

Lucy Britton

Admissions and Professional Relationships Manager

Eva Havettova

Eva Havettova

Registered Nurse

RN

Mohamed Faris

Mohamed Faris

Head Chef

Treatment

Your Care Options

Specializations

Alcohol

Alcohol

Using alcohol as a coping mechanism, or drinking excessively throughout the week, signals an alcohol use disorder.

Anxiety

Anxiety

Anxiety is a common mental health condition that can include excessive worry, panic attacks, physical tension, and increased blood pressure.

Detox

Detox

Detox fully and safely removes toxic substances from the body, allowing the next steps in treatment to begin with a clean slate.

Depression

Depression

Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.

Drug Addiction

Drug Addiction

Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.

Eating Disorders

Eating Disorders

An eating disorder is a long-term pattern of unhealthy behavior relating to food. Most people with eating disorders have a distorted self-image.

Trauma

Trauma

Some traumatic events are so disturbing that they cause long-term mental health problems. Those ongoing issues can also be referred to as "trauma."

Luxury

Who We Treat

Men
Women
Executives

Executives

Executive treatment programs typically directly support the needs of people who manage businesses and may provide flexible schedules and office space to allow work during treatment.

Men and Women

Men and Women

Men and women attend treatment for addiction in a co-ed setting, going to therapy groups together to share experiences, struggles, and successes.

Professionals

Professionals

Busy, high-ranking professionals get the personalized treatment they need with greater accommodations for work, privacy, and outside communication.

Treatment Services

Concierge Treatment
Detox

Detox

Detox fully and safely removes toxic substances from the body, allowing the next steps in treatment to begin with a clean slate.

Intensive Family Program

Intensive Family Program

Some rehabs offer intensive programs for loved ones. Group and individual therapy sessions help everyone heal, and improve family dynamics.

Licensed Primary Mental Health

Licensed Primary Mental Health

Some primary care providers offer mental health diagnosis and treatment. This can prevent patients from developing more serious conditions.

Outpatient

Outpatient

During outpatient rehab, patients attend a structured treatment program while continuing to live at home.

Outpatient Therapy
Residential

Residential

In a residential rehab program, patients live onsite, with access to daily treatment and 24-hour care. An average stay is 30-90 days.

Approaches

Evidence-Based

Evidence-Based

A combination of scientifically rooted therapies and treatments make up evidence-based care, defined by their measured and proven results.

Family Involvement

Family Involvement

Providers involve family in the treatment of their loved one through family therapy, visits, or both–because addiction is a family disease.

Holistic

Holistic

A non-medicinal, wellness-focused approach that aims to align the mind, body, and spirit for deep and lasting healing.

Minnesota Model

Minnesota Model

The Minnesota Model encourages abstinence and family-wide healing through the 12-Steps, group therapy, and individualized, psychological treatment.

Personalized Treatment

Personalized Treatment

The specific needs, histories, and conditions of individual patients receive personalized, highly relevant care throughout their recovery journey.

Twelve Step

Twelve Step

Incorporating spirituality, community, and responsibility, 12-Step philosophies prioritize the guidance of a Higher Power and a continuation of 12-Step practices.

Therapies

1-on-1 Counseling

1-on-1 Counseling

Patient and therapist meet 1-on-1 to work through difficult emotions and behavioral challenges in a personal, private setting.

1-on-1 Counseling with Clinical Psychologist
Acupuncture
Art Therapy

Art Therapy

Visual art invites patients to examine the emotions within their work, focusing on the process of creativity and its gentle therapeutic power.

Cognitive Behavioral Therapy
Couples Counseling

Couples Counseling

Partners work to improve their communication patterns, using advice from their therapist to better their relationship and make healthy changes.

Dialectical Behavior Therapy
Eye Movement Therapy (EMDR)

Eye Movement Therapy (EMDR)

Lateral, guided eye movements help reduce the emotional reactions of retelling and reprocessing trauma, allowing intense feelings to dissipate.

Family Therapy

Family Therapy

Family therapy addresses group dynamics within a family system, with a focus on improving communication and interrupting unhealthy relationship patterns.

Languages

English

Conditions We Treat

Anxiety

Anxiety

Anxiety is a common mental health condition that can include excessive worry, panic attacks, physical tension, and increased blood pressure.

Bipolar

Bipolar

This mental health condition is characterized by extreme mood swings between depression, mania, and remission.

Burnout

Burnout

Burnout entails mental and physical exhaustion, and leads to a severe lack of fulfillment. This condition is often caused by overwork.

Chemsex

Chemsex

Also called Party 'n' Play (PnP), chemsex refers to using drugs, like methamphetamine, to enhance sexual activity.

Depression

Depression

Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.

Eating Disorders

Eating Disorders

An eating disorder is a long-term pattern of unhealthy behavior relating to food. Most people with eating disorders have a distorted self-image.

Gambling

Gambling

Excessive, repetitive gambling causes financial and interpersonal problems. This addiction can interfere with work, friendships, and familial relationships.

Gaming

Gaming

Compulsive gaming is most often a problem for children and teens. The disorder can affect physical health, sleep, and the ability to focus at school.

Grief and Loss

Grief and Loss

Grief is a natural reaction to loss, but severe grief can interfere with your ability to function. You can get treatment for this condition.

Substances We Treat

Alcohol

Alcohol

Using alcohol as a coping mechanism, or drinking excessively throughout the week, signals an alcohol use disorder.

Benzodiazepines

Benzodiazepines

Benzodiazepines are prescribed to treat anxiety and sleep issues. They are highly habit forming, and their abuse can cause mood changes and poor judgement.

Co-Occurring Disorders

Co-Occurring Disorders

A person with multiple mental health diagnoses, such as addiction and depression, has co-occurring disorders also called dual diagnosis.

Cocaine

Cocaine

Cocaine is a stimulant with euphoric effects. Agitation, muscle ticks, psychosis, and heart issues are common symptoms of cocaine abuse.

Drug Addiction

Drug Addiction

Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.

Ecstasy

Ecstasy

Ecstasy is a stimulant that causes intense euphoria and heightened awareness. Abuse of this drug can trigger depression, insomnia, and memory problems.

Heroin

Heroin

Heroin is a highly addictive and illegal opioid. It can cause insomnia, collapsed veins, heart issues, and additional mental health issues.

Ketamine
Marijuana

Aftercare

Support Meetings (on-site)
Experience

Care Designed for Your Needs

Personal Amenities

Personal Fitness Trainer
Air-Conditioned Rooms
Airport Transfers
Bathroom Essentials
Coffee Maker and Tea
En Suite Bathroom
Gourmet Dining
Housekeeping
Allow Cell Phones

Amenities

Access to Nature
Airport Transfers
Fitness Center
Gourmet Dining
Allow Cell Phones
Internet
Internet Access
Salon
Luxury

Special Considerations

Healthy Meals are provided

Healthy Meals are provided

Great food meets great treatment, with providers serving healthy meals to restore nutrition, wellbeing, and health.

Flexible technology policies

Flexible technology policies

Centers with flexible technology policies allow professionals to stay in touch with work and give patients a greater sense of connection and normalcy.

Couples program

Couples program

Using gentle clinical care, therapists guide patients and their partner through guided sessions to address issues and work towards lasting solutions.

Activities

Yoga

Yoga

Yoga is both a physical and spiritual practice. It includes a flow of movement, breathing techniques, and meditation.

AA/NA Meetings
Adventure Outings
Biking
Alternative Meetings
Massage
Movies
Physical Fitness
Reading

Off-Site Activities

Biking
Horseback Riding
Sightseeing
River Rafting
Adventure Outings
Golf
Museums
Physical Fitness
Water Activities

Off-Site Amenities

Access to Nature
Excursions
Frequently Asked Questions

Further Research

While costs may vary due to program length and insurance benefits, it typically costs £7,000 / week.
The following therapies are included: acupuncture, physiotherapy and more.
South Kensington, London, England.
The typical length is 1 week+.
Yes, they offer detox.
PROMIS London provides residential, licensed primary mental health and more.