Phoenix Counseling Center

Substance Use and Mental Health

Treatment Focus

This center treats substance use disorders and mental health conditions. You'll receive individualized care catered to your unique situation and diagnosis, learn practical skills for recovery, and make new connections in a restorative environment.

Residential

Primary Level of Care

Offering intensive care with 24/7 monitoring, residential treatment is typically 30 days and can cover multiple levels of care. Length can range from 14 to 90 days typically.

3.5
(22)
Unclaimed

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Insurance

Provider's Policy

Our admissions team will work with you to explore the right payment options based on your needs, ensuring you get the best possible treatment.

Phoenix Counseling Center runs the Cleveland Crisis and Recovery Center, a 16-bed inpatient facility in Cleveland County that supports adults (18+) experiencing mental health or substance use emergencies. Whether someone is facing a serious episode of depression, anxiety, drug or alcohol intoxication, or unsafe behavior, the center offers short-term care in a safe, supervised setting with help from a team of licensed professionals.

Stabilize During a Time of Crisis

The focus is on helping individuals stabilize during a crisis so they can take the next step toward recovery. Most stays last between 7 and 14 days and include therapy, medication support, and planning for continued care after discharge. The center also offers tailored care management (TCM), where a care manager and team help connect clients to health, behavioral, and community services based on their unique needs.

Engage in Activities That Restore Balance

A typical day at the center includes counseling sessions, structured group activities, meals, and rest—all designed to reduce distress and promote healing. The environment is calm and respectful, with semi-private rooms that provide both comfort and necessary supervision. Every part of the experience is aimed at easing immediate pain and building a solid foundation for long-term recovery.

AT A GLANCE

Center Overview

Location
609 North Washington Street, Shelby, North Carolina 28150 View Map
Primary Focus
This center treats substance use disorders and mental health conditions....

Treatment Focus

This center treats substance use disorders and mental health conditions. You'll receive individualized care catered to your unique situation and diagnosis, learn practical skills for recovery, and make new connections in a restorative environment.

Accreditation
CARF

CARF Accredited

CARF stands for the Commission on Accreditation of Rehabilitation Facilities. It's an independent, non-profit organization that provides accreditation services for a variety of healthcare services. To be accredited means that the program meets their standards for quality, effectiveness, and person-centered care.

Typical Program Length
Various
Occupancy
16-30 beds
Conditions We Treat
Anger, Anxiety, Depression, Perinatal Mental Health +2 More
Substance Use We Treat
Alcohol, Benzodiazepines, Chronic Relapse, Co-Occurring Disorders +5 More
Phoenix Counseling Center logo
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How to pay

Insurance Accepted

Provider's Policy: Our admissions team will work with you to explore the right payment options based on your needs, ensuring you get the best possible treatment.
(704) 751-3693
Private Pay Option

Cash Pay Rates

Estimated Cash Pay Rate

Center pricing can vary based on program and length of stay. Contact the center for more information. Recovery.com strives for price transparency so you can make an informed decision.

We don't have pricing information for this center. Please contact the center for more information.
Care Options

Levels of Care

Substance use and mental health issues can occur simultaneously or as primary conditions. Effective treatment explores how mental health conditions contribute to addiction, and vice-versa. Many rehabs treat substance use disorders and mental health conditions with personalized care plans.
Residential
Residential programs for substance use and mental health with structured care and 24/7 monitoring. Treatment takes place on-site, with behavioral health professionals often providing care in group, individual, and family settings.
Sober Living
Not Offered at This Center
Transitional housing designed to support individuals recovering from substance use disorders offering a safe, supportive and structured environment for practicing long-term sobriety, while reintegrating back into daily living.
Outpatient
Not Offered at This Center
Outpatient treatment offers flexible therapeutic and medical care without the need to stay overnight in a hospital or inpatient facility. Outpatient care typically offers a range of therapies and medical interventions individuals can attend alongside daily life.
Virtual & In-Home Care
Not Offered at This Center
The delivery of therapeutic services utilizing technology such as video conferencing, online messaging or phone calls, allowing for flexibility, comfort and increased access to care.
Licensed Primary Mental Health
Some primary care providers offer mental health diagnosis and treatment. This can prevent patients from developing more serious conditions.
Co-Occurring Disorders
Substance use and mental health can occur simultaneously as co-occurring disorders. Treatment for co-occurring disorders involves therapy and other personalized interventions to address both conditions.
Treatment

Your Care Options

Specializations

Alcohol

Alcohol

Using alcohol as a coping mechanism, or drinking excessively throughout the week, signals an alcohol use disorder.

Depression

Depression

Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.

Drug Addiction

Drug Addiction

Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.

Suicidality

Suicidality

With suicidality, a person fantasizes about suicide, or makes a plan to carry it out. This is a serious mental health symptom.

Trauma

Trauma

Some traumatic events are so disturbing that they cause long-term mental health problems. Those ongoing issues can also be referred to as "trauma."

Who We Treat

Men
Women
Older Adults

Older Adults

Addiction and mental health treatment caters to adults 55+ and the age-specific challenges that can come with recovery, wellness, and overall happiness.

Young Adults

Young Adults

Emerging adults ages 18-25 receive treatment catered to the unique challenges of early adulthood, like college, risky behaviors, and vocational struggles.

LGBTQ+

LGBTQ+

Addiction and mental illnesses in the LGBTQ+ community must be treated with an affirming, safe, and relevant approach, which many centers provide.

Veterans

Veterans

Patients who completed active military duty receive specialized treatment focused on trauma, grief, loss, and finding a new work-life balance.

Approaches

Twelve Step

Twelve Step

Incorporating spirituality, community, and responsibility, 12-Step philosophies prioritize the guidance of a Higher Power and a continuation of 12-Step practices.

Therapies

1-on-1 Counseling

1-on-1 Counseling

Patient and therapist meet 1-on-1 to work through difficult emotions and behavioral challenges in a personal, private setting.

Cognitive Behavioral Therapy
Couples Counseling

Couples Counseling

Partners work to improve their communication patterns, using advice from their therapist to better their relationship and make healthy changes.

Family Therapy

Family Therapy

Family therapy addresses group dynamics within a family system, with a focus on improving communication and interrupting unhealthy relationship patterns.

Group Therapy
Life Skills

Life Skills

Teaching life skills like cooking, cleaning, clear communication, and even basic math provides a strong foundation for continued recovery.

Medication-Assisted Treatment

Medication-Assisted Treatment

Combined with behavioral therapy, prescribed medications can enhance treatment by relieving withdrawal symptoms and focus patients on their recovery.

Motivational Interviewing

Motivational Interviewing

Based on the idea that motivation to change comes from within, providers use a conversational framework to discover personalized methods for change.

Online Therapy

Online Therapy

Patients can connect with a therapist via videochat, messaging, email, or phone. Remote therapy makes treatment more accessible.

Languages

English

Conditions We Treat

Anger

Anger

Although anger itself isn't a disorder, it can get out of hand. If this feeling interferes with your relationships and daily functioning, treatment can help.

Anxiety

Anxiety

Anxiety is a common mental health condition that can include excessive worry, panic attacks, physical tension, and increased blood pressure.

Depression

Depression

Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.

Perinatal Mental Health
Suicidality

Suicidality

With suicidality, a person fantasizes about suicide, or makes a plan to carry it out. This is a serious mental health symptom.

Trauma

Trauma

Some traumatic events are so disturbing that they cause long-term mental health problems. Those ongoing issues can also be referred to as "trauma."

Substances We Treat

Alcohol

Alcohol

Using alcohol as a coping mechanism, or drinking excessively throughout the week, signals an alcohol use disorder.

Benzodiazepines

Benzodiazepines

Benzodiazepines are prescribed to treat anxiety and sleep issues. They are highly habit forming, and their abuse can cause mood changes and poor judgement.

Chronic Relapse

Chronic Relapse

Consistent relapse occurs repeatedly, after partial recovery from addiction. This condition requires long-term treatment.

Co-Occurring Disorders

Co-Occurring Disorders

A person with multiple mental health diagnoses, such as addiction and depression, has co-occurring disorders also called dual diagnosis.

Cocaine

Cocaine

Cocaine is a stimulant with euphoric effects. Agitation, muscle ticks, psychosis, and heart issues are common symptoms of cocaine abuse.

Drug Addiction

Drug Addiction

Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.

Methamphetamine

Methamphetamine

Methamphetamine, or meth, increases energy, agitation, and paranoia. Long-term use can result in severe physical and mental health issues.

Opioids

Opioids

Opioids produce pain-relief and euphoria, which can lead to addiction. This class of drugs includes prescribed medication and the illegal drug heroin.

Smoking Cessation

Smoking Cessation

Quitting smoking—i.e., ceasing to smoke—means giving up smoking nicotine and tobacco products. This process has very important health benefits.

Aftercare

Support Meetings
Employment Counseling
Experience

Care Designed for Your Needs

Activities

AA/NA Meetings

Smoking and Vaping Policy

Smoking Not Allowed
Vaping Not Allowed
Reviews

What people are saying

We love hearing about your treatment experience

Center Location

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Frequently Asked Questions

Further Research

The following therapies are included: group therapy, 1-on-1 counseling and more.
Shelby, North Carolina, United States.
Our admissions team will work with you to explore the right payment options based on your needs, ensuring you get the best possible treatment.
The typical length is Various.
Yes, they offer detox.
Phoenix Counseling Center provides residential, licensed primary mental health and more.

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